Refund policy

Urban Threads Fashion – Refund & Return Policy

At Urban Threads Fashion, we want you to love your purchase. If you are not completely satisfied, we’re here to help.

1. Returns

You may request a return within 7 days of delivery.
Items must be unused, unworn, unwashed, and in their original packaging with tags attached.
To initiate a return, contact our support team at theurbanthreads.vastra@gmail.com with your order number and reason for return.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5-7 business days.
Shipping charges are non-refundable unless the return is due to our error (wrong item or defective product).

3. Exchanges

We offer exchanges for size or color issues, subject to availability.
If the requested item is unavailable, we will issue a refund instead.

4. Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

Innerwear & lingerie
Clearance/Sale items (unless defective)
Personalized or custom-made products

5. Damaged or Wrong Item

If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with pictures, and we will arrange a replacement or full refund.