Order Related
You can view your order details by logging into your account on our website www.urbanthreadsfashion.com. Once you login you will see an option called - My Orders, where you can view all your past orders.
Alternatively, a confirmation of the order will be sent to your registered WhatsApp Number & Email after placing the order.
Yes, you can change the delivery address as long as your order has not left the warehouse. Once the order has been shipped, it is not possible to modify the delivery address.
For further assistance, please contact us via email at theurbanthreads.vastra@gmail.com or through WhatsApp/call at +91 9944008703.
Product Related
We provide sizes ranging from M to 3XL without any extra charges. Some products might have Small as well.
Our size chart differs from product to product & is mentioned under all the products on our website.
Our garments are like works of art, hand block printed with special dyes with love because of which they might bleed initially, don't worry it's temporary and a part of their artistic nature.
1. Avoid mixing darker tops with lighter bottoms to prevent any unexpected color blending.
2. We suggest Dry Cleaning but gentle hand washing with a mild detergent will also do the trick.
3. During the first few washes, wash them separately.
4. Skip the washing machine.
5. Gentle dry them inside out in a shaded area.
Please keep checking our website at regular intervals to confirm if same pattern/fabric is available.
The photos of every product are clicked in different light settings. We try to take pictures in a setting that is the closest to what the product looks like in reality. However, there are times when the camera lens cannot match the perspective of the eye and thus slight color differences are unavoidable. Since our products are also not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference in the shade of the color due to the human involvement in the process.
Since our products are not machine made in large quantities but in fact made by an artisan and in small batches, each batch could have a slight difference in the print due to the human involvement in the process.
Shipping Related
No. We do not offer reverse pickup at this time.
Our shipping timelines vary depending on what you have ordered. Please refer to Shipping & Delivery Policy in our website.
Working Days are Monday - Friday so the shipping timeline does not include the weekend.
Once the order is dispatched from our warehouse, tracking details will be emailed to you on your registered email.
Please do not accept a parcel if it is tampered as we will not be responsible for it.
As soon as the order is shipped from our warehouse, you will receive an email/SMS with tracking details. Please do check your junk/spam emails too as sometimes the email gets labelled as such.
Yes, we do ship worldwide.
Please refer to Shipping & Delivery Policy in our website.
Customs and import duty, if any, will have to be borne by the customer at the time of delivery, if applicable.
Yes, the outermost layer is plastic. We are working on finding a better alternative.